Automotive Service Coordinator

2 weeks ago


Hamtramck, Michigan, United States feldmanforddetroit Full time

Company Overview

At Feldman Ford of Detroit, we pride ourselves on fostering a dynamic and growth-oriented environment. As part of the Feldman Automotive & Mark Wahlberg Automotive family, we are committed to nurturing talent and promoting professional development.

Core Values

  • Integrity and Honesty
  • Respectfulness
  • Meticulous Attention to Detail
  • Collaborative Team Spirit
  • Enthusiasm and Fun

Employee Benefits

  • Comprehensive Medical, Dental, and Vision Coverage
  • Short and Long-term Disability Insurance
  • Life Insurance and AD&D
  • Generous Paid Time Off and 401k with Company Match
  • Paid Training Programs and Career Advancement Opportunities
  • Competitive Salary Package
  • Employee Discounts on Vehicle Purchases, Parts, and Services

Key Responsibilities

  • Manage over 100 calls and emails daily
  • Respond promptly to inquiries via internet, phone, and live chat
  • Provide initial product information and guide customers to relevant dealership resources
  • Follow up with leads who are not ready to schedule appointments
  • Engage with customers who have not yet made a purchase
  • Conduct appointment reminders and follow up on missed appointments
  • Address customer objections to facilitate appointment setting
  • Utilize CRM systems for daily tracking and management

Qualifications

  • Strong team player with a collaborative mindset
  • Courteous and prompt communication skills
  • Positive attitude and strong work ethic
  • Proficient computer skills
  • Valid driver's license required

*We are an equal opportunity employer and do not discriminate based on any protected characteristics.*



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