Senior Customer Success Manager

2 days ago


Lincoln, Nebraska, United States Oracle Full time
Job Title: Senior Customer Success Manager

Oracle is seeking a highly skilled Senior Customer Success Manager to join our team. As a Senior Customer Success Manager, you will be responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer utilization and experience.

Key Responsibilities:

  • Develop and execute customer success plans to drive customer adoption, retention, and growth.
  • Build and maintain strong relationships with customers to understand their needs and provide tailored solutions.
  • Collaborate with cross-functional teams to identify and address customer pain points and provide solutions.
  • Monitor and analyze customer health metrics to identify areas for improvement.
  • Develop and deliver training and enablement programs to ensure customers are getting the most out of Oracle Health solutions.

Requirements:

  • 8+ years of experience in customer success, account management, or a related field.
  • Proven track record of driving customer adoption, retention, and growth.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Experience with Oracle Health solutions a plus.

What We Offer:

  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) matching program.
  • Opportunities for professional growth and development.

How to Apply:

If you are a motivated and results-driven individual with a passion for customer success, please submit your application, including your resume and a cover letter, to [insert contact information].



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