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Pet Care Customer Support Specialist

2 months ago

Salt Lake, Utah, United States City Pet Club, Inc. Full time
Job Overview

If you have a passion for animals, City Pet Club, Inc. offers an exciting opportunity. We are a premier boarding and daycare service for pets, and we are in search of a committed individual to assist in the care of our furry guests.

The role of the Customer Service Representative involves managing the check-in and check-out process for dogs, as well as handling all client transactions. Additional responsibilities include engaging with the dogs, monitoring their behaviors to effectively manage group dynamics, maintaining cleanliness within the facility, responding to inquiries, and conducting assessments for potential new clients.


Key Responsibilities:
  • Address customer inquiries and resolve complaints
  • Provide detailed information regarding our services
  • Identify and troubleshoot pet-related issues
  • Maintain accurate records of customer interactions
  • Build and sustain a comprehensive knowledge base about each client's pet

Required Qualifications:

  • Experience in customer service, sales, or a related field
  • Strong ability to establish rapport with clients
  • Proficient in prioritizing tasks and managing multiple responsibilities
  • Exhibit a positive and professional attitude
  • Exceptional written and verbal communication skills