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Scheduling Supervisor

2 months ago

Tulsa, Oklahoma, United States CNTCTR West East 21st Full time
Job Title: Scheduling Supervisor

At CNTCTR West East 21st, we are seeking a highly skilled Scheduling Supervisor to join our team. As a key member of our scheduling department, you will be responsible for coordinating and supervising daily activities and development of scheduling staff.

Key Responsibilities:
  • Ensure Schedulers understand and comply with all Call Center/Scheduling objectives, performance standards, processes and policies
  • Perform continuous monitoring and evaluates Schedulers performance, identifying learning, coaching and training opportunities
  • Measure performance based on key performance indicators (KPIs), such as average hold time, average talk time and average make busy time
  • Provide feedback to Scheduling Manager with regards to employee performance (ie. performance reviews, QC scorecards, etc.)
  • Triage scheduling activities to ensure smooth and efficient department operations
  • Identify problem areas and initiate problem solving resolutions in collaboration with management
  • Act as the first point of patient service for escalation calls
  • Assist manager with staffing levels, including assigning work schedules, managing time off requests and timekeeping responsibilities
  • Act as primary resources for staff, physicians, patients and Scheduling Manager; maintains accessibility to ensure internal service
  • Monitor and communicate to Site/Regional Operations Managers and other members of the Operations team, scheduling backlog to enhance scheduling latitude, maximize procedural output and increase revenue.
  • Relay information regarding site conditions beyond their authority to the Operations Manager which could impact the quality of care of service that is provided for the smooth operation of the center.
  • Assist Operations Manager and other Executive Management as needed with special assignments and special projects.

We offer a competitive salary range of $40-45k yearly, as well as a comprehensive benefits package, including medical/dental/vision coverage, paid time off, paid holidays, a pre-tax matching 401k plan, a pre-tax flexible spending plan, education reimbursement, free life insurance, DailyPay (make any day a payday), employee referral bonus, and a host of other perks.

Requirements:
  • Previous supervisory or lead experience is preferred
  • Excellent verbal and written communication skills
  • Must be detail oriented and organized
  • Technical proficiency in Microsoft applications
  • Ability to foster teamwork, inter-personal awareness and initiative
  • Requires 1-2 years of Medical experience/call center experience and/or a 4 year degree