Technical Support Specialist

4 weeks ago


Canonsburg, Pennsylvania, United States Fort Point LLC Full time

NOC Specialist

Fort Point LLC is seeking a skilled NOC Specialist to join our team. As a NOC Specialist, you will be responsible for monitoring alarm activity from remote communications sites to ensure company compliance with FAA/FCC notification requirements.

Key Responsibilities

  • Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC.
  • Open, track, and close the filing of Notice to Airmen (NOTAM) reports with the FAA.
  • Open, track, and close NOC trouble tickets with the regions.
  • Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes.
  • Assist in the monitoring and control of headquarters building and site security.
  • Interface with field personnel to verify repairs and testing of lighting alarm systems.
  • Assist in resolution of NOC daily reports.
  • Basic troubleshooting and configuration of tower monitoring and lighting systems.
  • Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures.
  • Provide first contact with land owners, outside vendors, police, fire, and emergency service responders.
  • Interface and assist with other NOC's and their technicians during QLI's, third-party tower repairs, and service outages.

Requirements

  • Prior customer service and/or service dispatch experience in NOC environment.

Preferred Skills

  • Basic telephone operation skills
  • Excellent customer service skills
  • Proficiency in Microsoft Office programs
  • Skilled at completing tickets for maintenance purposes
  • Ability to handle multiple simultaneous calls
  • Knowledge of wireless communications a plus


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