Technical Support Specialist
4 weeks ago
NOC Specialist
Fort Point LLC is seeking a skilled NOC Specialist to join our team. As a NOC Specialist, you will be responsible for monitoring alarm activity from remote communications sites to ensure company compliance with FAA/FCC notification requirements.
Key Responsibilities
- Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC.
- Open, track, and close the filing of Notice to Airmen (NOTAM) reports with the FAA.
- Open, track, and close NOC trouble tickets with the regions.
- Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes.
- Assist in the monitoring and control of headquarters building and site security.
- Interface with field personnel to verify repairs and testing of lighting alarm systems.
- Assist in resolution of NOC daily reports.
- Basic troubleshooting and configuration of tower monitoring and lighting systems.
- Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures.
- Provide first contact with land owners, outside vendors, police, fire, and emergency service responders.
- Interface and assist with other NOC's and their technicians during QLI's, third-party tower repairs, and service outages.
Requirements
- Prior customer service and/or service dispatch experience in NOC environment.
Preferred Skills
- Basic telephone operation skills
- Excellent customer service skills
- Proficiency in Microsoft Office programs
- Skilled at completing tickets for maintenance purposes
- Ability to handle multiple simultaneous calls
- Knowledge of wireless communications a plus
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