Information Technology Specialist
1 week ago
We are a technology company that stands for quality. Our teams possess the tools to make a real impact. We bridge the gap between technology and curriculum, driving innovation in the classroom. Our mission is to provide the latest technology and means for total utilization to schools.
About the RoleThe Information Technology Specialist will join the talented team at the Peters Township School District. You will provide support to our customers to ensure effective problem identification and resolution of software and hardware tools. Your responsibilities will include new computer setup, desktop updates, problem identification and resolution, and developing desktop strategies.
Responsibilities- New computer setup, including imaging, software installation, hardware upgrades, and troubleshooting.
- Apply desktop updates and configuration modifications.
- Conduct problem identification and resolution with a focus on help desk ticket resolution.
- Develop desktop strategies and configuration alternatives to best meet customer needs.
- Architect, create, deploy, and maintain standard workstation images for desktops and laptops.
- Architect and implement patch distribution management (desktop).
- Ensure workstation operation system has the latest security updates (Microsoft and non-Microsoft products), service packs, and manages BIOS & driver maintenance.
- Understanding Active Directory group policies and maintaining application groups.
- Proven experience in desktop methodologies and best practices.
- Ability to interact with customers on the telephone and in person.
- Provides ongoing hardware and software support for all technologies.
- Addresses help desk tickets efficiently and in a timely manner.
- Troubleshoots and resolves technology failures, documenting required changes.
- Responsible for managing multiple priorities including tickets, projects, and other assigned tasks.
- Keeps current with technology trends and changes related to position.
Associate degree in technically related field preferred.
Required Skills- Experience providing computer and network support.
- Exceptional written and oral communication skills.
- Must possess extensive troubleshooting skills.
- Ability to work well in a demanding and fast-paced environment.
- Excellent interpersonal skills for both internal and external communications.
- Must be able to successfully pass criminal background checks.
- PC Security Administration/Update experience.
- Active Directory experience.
- Mobile device experience.
- Microsoft and IOS experience.
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