Service Operations Supervisor

1 week ago

Bakersfield, California, United States NOV Full time
JOB SUMMARY

The Service Supervisor is responsible for overseeing daily operations within the service department, ensuring compliance with company policies and maintaining high standards of safety and quality.

KEY RESPONSIBILITIES
  • Enforce adherence to company policies and procedures consistently.
  • Engage daily with Service Mechanics to discuss daily objectives and address safety concerns.
  • Continuously assess the efficiency of processes and resource utilization.
  • Supervise employee performance, including training, evaluations, and fostering positive employee relations.
  • Guarantee that safety, quality, and efficiency are prioritized in all tasks.
  • Manage incoming service requests and work orders, assigning tasks appropriately and verifying job completion.
  • Monitor and assess the performance of shop personnel, assisting in performance evaluations.
  • Schedule work hours and manage time-off requests to ensure adequate staffing.
  • Review and approve daily timecards for Service Mechanics.
  • Support management with administrative responsibilities.
  • Conduct quotes and initiate shop repairs as necessary.
  • Adhere to all NOV Company and HSE policies and procedures.
  • Maintain a clean and organized workspace, employing safe work practices.
  • Perform additional job-related tasks as assigned.
FACILITY-SPECIFIC DUTIES
  • Prioritize tasks to meet customer delivery schedules.
  • Update job statuses on the job board regularly.
  • Provide quotes to customers as required.
  • Open repair jobs in the tracking system.
  • Complete requisitions for necessary supplies and equipment.
  • Handle service transactions both over the phone and in person.
EDUCATION & EXPERIENCE REQUIREMENTS
  • A high school diploma, GED, or equivalent combination of education and experience is required.
  • A minimum of 10 years of experience in equipment repair is essential.
  • Proficiency in Microsoft Office is required.
JOB REQUIREMENTS
  • Must pass a drug screening and background check.
  • Willingness to work overtime as needed.
  • Strong attention to detail and ability to multitask effectively.
  • Ability to work collaboratively in a team setting as well as independently.
  • Commitment to complying with all safety regulations and procedures.
  • Flexibility to adapt and learn various job functions.
  • Excellent interpersonal and communication skills.
  • Capability to thrive in a fast-paced environment.
  • Comfortable working in a factory setting with significant temperature variations.
  • Physical ability to stand, walk, bend, push, pull, and perform repetitive movements for up to 12 hours daily.
BENEFITS (for more information about our benefits offerings)
  • 401(k) Retirement Plan with company matching.
  • Comprehensive medical plans covering the entire family from the first day of hire.
  • Free preventative medical and dental care for the family when enrolled in an NOV plan.
  • Complimentary Basic Life and AD&D insurance for full-time employees.
  • Three weeks of paid vacation per year for regular full-time employees.
  • Up to 11 paid holidays annually for regular full-time employees.

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