Team Leader

7 days ago


New York, New York, United States New York Racing Association Full time
Job Title: Team Leader

Job Summary:

The Team Leader is a key member of our operations team, responsible for ensuring the smooth day-to-day operation of our office. This role requires strong organizational skills, excellent communication, and the ability to prioritize and multi-task.

Key Responsibilities:

  • Manage and maintain all wagering accounts
  • Identify and mitigate financial, fraud, or risk-related issues
  • Generate reports as needed
  • Process various financial transactions
  • Maintain digital and physical files
  • Handle customer inquiries, including disputes and wager cancellations
  • Provide support to customers, partners, and vendors

Requirements:

  • High school degree or technical certification
  • Minimum three years of experience in a customer service contact center or similar role
  • Superior organizational skills
  • Self-motivated, resourceful, detail-oriented, and energetic personality
  • Excellent communication and interpersonal skills
  • Strong computer proficiency, including Microsoft Office

Work Environment:

This is a sedentary role with no special physical demands. The ideal candidate will be available to work a rotating schedule, including weekends and holidays, and occasional on-site work at Saratoga during live racing.

Compensation:

$20.00 - $21 per hour


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