Housekeeping Development Opportunity at a Leading Hospitality Company

7 days ago


Norwalk, Connecticut, United States HEI Hotels & Resorts Full time

About Us

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HEI Hotels and Resorts is a leading hospitality company with an unparalleled portfolio of hotels across the U.S. We pride ourselves on being experts in upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations.

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Our Commitment to Our Associates

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We recognize that our success is solely due to our greatest asset: Our People. At HEI, we honor the privilege of our associates choosing us by investing in and making them more valuable.

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Internship Program Overview

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The 10 - 12 week fast track development opportunity for college students will expand their knowledge in the hospitality industry. You will spend your program immersing yourself into the Housekeeping discipline by shadowing critical leaders, attending operational meetings and working alongside the associates and leadership team that ensure the day-to-day success of the department.

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Responsibilities

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  • Shadow identified leaders within the Housekeeping department at the hotel.">
  • Shadow each shift and each position within the Housekeeping department at the hotel.">
  • Consistently attend department meetings within Housekeeping as well as any leadership meetings at the hotel.">
  • Become proficient with operating the PMS and all other systems used by the Housekeeping department.">
  • Utilize labor management tools to schedule and control labor costs.">
  • Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.">
  • Ensure compliance with Room Standard Operating Procedures and Policies.">
  • Comply with attendance rules and be available to work on a regular basis.">
  • Perform any other job related duties as assigned.">
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Qualifications

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  • Recent or current graduate of a hospitality program preferred.">
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.">
  • Ability to push and/or pull equipment weighing up to 100 lbs. with or without reasonable accommodation.">
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.">
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.">
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Estimated Salary Range

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$45,000 - $55,000 per year.

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Benefits

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HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you.

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We offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA.

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We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

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HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



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