Dental Office Manager and Treatment Coordinator

2 days ago

Mount Kisco, New York, United States Preferred Dental Care Full time
Job Title: Dental Office Manager and Treatment Coordinator

We are seeking a seasoned and compassionate Dental Office Manager/Treatment Coordinator to oversee the daily operations of our practice. As a key member of our team, you will be responsible for ensuring our office is organized and running efficiently.

Key Responsibilities:
  • Ensure effective execution of operational standards, including compliance with established company policies, procedures, OSHA, and government regulations.
  • Identify opportunities for improvement and make effective decisions based on data analysis, team observations, and budgets.
  • Communicate new directives, policies, or procedures to the team to explain changes, answer questions, and maintain a positive, open, and collaborative morale.
  • Support and achieve performance targets and practice goals.
  • Improve customer service and satisfaction through policy and procedural changes.
  • Manage coverage for your team and PTO requests.
  • Generate and review treatment plans with patients, having them sign off on their estimated responsibility and payment arrangement.
  • Ensure treatment plans are scheduled and make follow-up calls on a monthly basis.
  • Collect patient portions at the time of scheduling and in full by the completion of their treatment. Support patients with 3rd party financing applications when necessary (Care Credit and Wells Fargo).
  • Oversee and ensure that all procedures are walked out correctly and that the correct providers are attached for all procedures daily.
  • Build a great team culture.
  • Run accounts receivable reports regularly and reduce collections.
Qualifications:
  • Minimum of 2-3 years of experience in the administrative side of dentistry.
  • Experience with Dentrix, and/or OpenDental is a plus.
  • Ability to comply with safety procedures, privacy rules, and regulations in order to maintain a safe working environment.
  • Excellent leadership abilities, including outstanding communication, being approachable, and being calm, clear, kind, and respectful.
  • A willingness to take ownership, act with a sense of urgency, and resolve issues with follow-through and timeliness.
  • Working closely with upper management to facilitate necessary resources for managing an outstanding office.
  • Motivate the team to elevate the dental office to the best in class.

We offer a competitive benefits package, including paid time off, holiday pay, medical and dental coverage, and a 401(k) with a company match. Our patients are valued, and we strive to provide them with the finest care.

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