Crisis Communication Specialist

1 week ago

Alameda, California, United States East Bay Innovations Full time
Job Overview

East Bay Innovations - Crisis Communication Specialist - Must be Driver

Are you eager to acquire experience in the non-profit arena, social services, or mental health? If so, East Bay Innovations (EBI) is the ideal place for you.

What does a Crisis Communication Specialist do?

In this role, you will deliver personalized support to adults with developmental disabilities in their residences and within the community. You will receive comprehensive training on the specific support requirements of various clients, be ready to step in and assist during on-call shifts, and provide guidance to staff via phone. You may also need to coordinate coverage for shifts and make last-minute arrangements for client assistance.

A typical day as a Crisis Communication Specialist includes:

  • Coordinating coverage for open shifts with clients
  • Responding to urgent calls from support personnel
  • Engaging with clients' families regarding emergency support as necessary
  • Assisting staff with any unusual situations

When working directly with clients, your day may involve:

  • Providing emotional support and companionship
  • Participating in physical activities and neighborhood walks
  • Engaging in arts and crafts projects
  • Facilitating virtual connections with friends and family
  • Planning and preparing meals
  • Performing light housekeeping tasks
  • Offering personal care assistance
  • Assisting with wheelchair transfers
  • Running errands such as grocery shopping, including using delivery or pickup services.

Who are we seeking?

  • A high school diploma or equivalent
  • Two years of experience in the human services field is preferred
  • A commitment to the principles of inclusion, access, and consumer-driven services
  • The ability to collaborate effectively with clients, their support networks, employers, and other organizations
  • Strong problem-solving skills, both independently and as part of a team
  • A valid California driver's license, a driving record that meets agency standards, auto insurance, and access to a vehicle
  • A willingness to commit to a minimum of one year with the E-Cell team

Work Schedule:

You will be on call for a 24-hour period, from 9 AM to 9 AM weekly, with negotiable shift days. Our services extend throughout the region.

Compensation: $27.26 per hour. Additionally, you will receive a $75 stipend for each 24-hour on-call period on weekdays and a $125 stipend for weekends. Four hours of paid training shifts at $27.26 per hour are guaranteed for each on-call shift.

What does EBI provide?

  • Medical coverage for those working 30 hours a week or more, with two health plan options
  • Dental and vision coverage for both full-time and part-time employees
  • Aflac - three different plans available
  • Flexible Spending Accounts (FSA) and Commuter and Parking pre-tax benefits
  • Employee Assistance Program (EAP) offering free mental health counseling sessions for you and your household members
  • 403(b) retirement plan to help you save for the future
  • Education Assistance Fund for reimbursement of tuition, fees, and supplies for educational and self-improvement courses
  • Membership in the Service Employees International Union (SEIU) Local 1021
  • Numerous training opportunities to build confidence in your role and prepare for future career advancements
  • Paid sick leave for all employees and paid vacation for full-time staff
  • Paid holidays for all employees
  • Mileage reimbursement for work-related travel
  • Additional Language Stipends for qualified individuals based on language fluency verification and organizational needs
  • Monthly raffles and games to celebrate and appreciate our staff

The Public Service Loan Forgiveness program is available for nonprofit employees after 120 qualifying payments, allowing for potential student loan debt forgiveness.

About Our Organization:

Founded in 1994, East Bay Innovations (EBI) is a nonprofit organization dedicated to supporting individuals with developmental disabilities, including intellectual disabilities, autism, and cerebral palsy. Our person-centered services empower individuals to live independently, make choices about their lives, work in jobs they enjoy, and actively participate in their communities. We are committed to advancing the human rights and empowerment of people with disabilities and seek individuals who are passionate about social justice and making a positive impact in the lives of others.

EBI has received recognition as a winner of the Greater Bay Area Top Workplaces Award in 2015 and 2023, and was named the #1 caregiver agency to work for in the Bay Area by LocalWise.

East Bay Innovations is an equal opportunity employer. We consider all applicants without regard to race, color, religion, national origin, ancestry, sex, gender, gender identity, physical or mental disability, medical condition, genetic information, marital status, age, sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

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