Automotive Service Specialist

2 weeks ago

Alameda, California, United States Monro Muffler Brake Full time
About Monro Muffler Brake:
Monro Muffler Brake is a prominent name in the automotive service and tire retail industry across the United States. We pride ourselves on our personal approach, working on millions of vehicles annually while ensuring every customer feels valued.

Founded in Rochester, New York, we have expanded significantly since our inception in 1957, now operating nearly 1,300 service centers and tire outlets in 32 states.

Our Mission:
At Monro, we are united in our commitment to providing the highest quality tire and automotive services. We aim to be the most trusted auto and tire centers in our communities, recognized for our exceptional service and integrity.

We are seeking dedicated individuals at all career stages who share our vision and passion for the automotive industry.

Position Overview:
The Automotive Service Specialist role can be full-time or part-time, offering an hourly wage based on business needs.

This position is crucial for performing essential vehicle diagnostics and executing routine maintenance and repair services in line with company standards and manufacturer guidelines.

Our specialists are expected to deliver outstanding service by effectively communicating vehicle concerns and proposed solutions, ensuring that guest expectations for quality and timeliness are consistently met.

Key Responsibilities:
  • Conduct basic vehicle diagnostics to accurately identify necessary repairs.
  • Perform Monro's Courtesy Inspection on every vehicle, documenting and communicating any additional services required.
  • Assist in managing inventory, including pulling tires and parts, and ensuring proper stocking.
  • Maintain store cleanliness and organization to meet Monro's standards.
  • Adhere to safety protocols during service operations, including proper testing and road testing of vehicles.
  • Comply with company policies, governmental regulations, and safety standards.
  • Continuously enhance technical skills through required training programs.
Qualifications:
  • High School Diploma or equivalent.
  • Automotive training or relevant experience in vehicle maintenance and repair.
  • ASE certification and State Inspection license preferred.
  • Valid driver's license with a satisfactory Motor Vehicle Report.
  • Possession of a basic set of tools or participation in Monro's tool purchase program.
Profile Summary:
  • Proficient in basic automotive maintenance and repair.
  • Able to diagnose issues and determine appropriate solutions.
  • Strong communication skills for conveying technical information.
Work Environment:
This role operates in an automotive shop setting, with exposure to various environmental factors.

Technicians must be capable of performing physical tasks, including lifting up to 75 lbs, standing for extended periods, and following safety protocols.

Additional Benefits:
  • Performance-based incentives.
  • Paid vacation and holidays for full-time employees.
  • Reimbursement for ASE certifications and State Inspection licenses.
  • 401k eligibility upon hire.
  • Employee discounts and healthcare benefits for full-time teammates.

At Monro, we are dedicated to fostering career growth through training, leadership development, and opportunities for advancement.

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