Hospitality and Commercial Manager

7 days ago


Schiller Park, Illinois, United States gategroup Full time
About the Role

We are seeking a highly motivated and experienced Hospitality and Commercial Manager to join our team at gategroup. As a key member of our team, you will be responsible for leading the planning and execution of all events hosted in and by Studio Ellen on behalf of gategroup.

Key Responsibilities
  • Event Planning and Execution: Coordinate and execute events at Studio Ellen, including planning, set-up and execution, to ensure a flawless, professional and high-end guest experience.
  • Guest Relations Management: Oversee the complete journey of Studio Ellen guests, ensuring maximum delivery and high-end service.
  • Liaison and Communication: Act as the main liaison to guests, ensuring a personalized interaction, and that all needs and requirements are met and anticipated during event planning and execution.
  • Logistics and Budgeting: Communicate and coordinate the execution of daily logistics to the relevant teams and partners, and responsible for budgeting and monitoring hospitality-related event expenses.
  • Reporting and Analysis: Conduct monthly and post-event cost analyses to the Global Account Director, United Airlines, and create regular reports on Customer Key Performance Indicators (KPI) related to Studio Ellen.
Requirements
  • Education and Experience: Bachelor's degree in hospitality or event management strongly preferred, with at least five (5) years' progressively responsible experience in hospitality and/or event management.
  • Skills and Qualifications: Proven experience in guest relations management, hospitality and service, with a solid understanding of hospitality procedures and best practices, especially service. Outstanding communication (verbal and written) and interpersonal skills, with a problem-solving attitude and impeccable and professional appearance.
About gategroup

gategroup is a leading provider of hospitality and catering services to the airline industry. We are committed to delivering high-quality services to our customers and creating memorable experiences for their guests.



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