Technical Support Expert

3 days ago


Fulton, New York, United States Cynet Systems Full time
Job Title: Technical Support Specialist

Cynet Systems is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:
  • Technical Expertise: Provide technical expertise to clients, evaluating IT incidents and problem service desk tickets to prioritize and evaluate business impact.
  • Customer Relationship Management: Proactively promote positive customer relationships, mentoring others to ensure client satisfaction and organizational success.
  • Problem Resolution: Take ownership of customer problems, working with a sense of urgency to resolve incidents and problems.
  • Communication: Communicate the status of progress to the customer, providing updates on work progress to Customer Support Specialists and the Service Desk using a call tracking system.
  • Technical Knowledge: Serve as a resource for other technicians to help solve complex problems, skilled in different types of computer hardware, software, peripherals, and components, networking protocols, and communications.
  • Installation and Deployment: Install and image new computers, load appropriate software for customers, deploy new business applications as needed, and install local and network printers and other peripherals.
  • User Data Management: Responsible for user data and migration of profiles as computers are replaced.
  • Technical Solutions: Identify emerging trends and issues, research, and make suggestions for technical solutions to solve current and future problems, using extensive knowledge to develop and implement information technology solutions to enhance organizational success.
  • Collaboration: Work with Data Center Operations, application development teams, and network infrastructure teams to identify and resolve technical issues.

Cynet Systems offers a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced Technical Support Specialist looking for a new challenge, we encourage you to apply.


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