Medical Imaging Equipment Specialist

20 hours ago

Seattle, Washington, United States Agiliti Health, Inc. Full time
About the Role

We are seeking a highly skilled Medical Imaging Equipment Specialist to join our team at Agiliti Health, Inc. as a Field Service Engineer II.

Job Summary

The Field Service Engineer II will be responsible for maintaining high-quality medical imaging equipment for our customers, including systems applications, quality checks, calibration, operating system help, software assistance, technical support, and issue troubleshooting.

Key Responsibilities
  • Troubleshoot high-end medical imaging equipment to ensure optimal performance and minimize downtime.
  • Establish and adhere to preventative maintenance schedules to prevent equipment failures and ensure customer satisfaction.
  • Maintain customer service logs and internal service records to track customer interactions and equipment maintenance history.
  • Solve issues with medical imaging applications, electrical components, computer hardware, and software, mechanical and hydraulic systems to ensure equipment is functioning properly.
  • Follow Health and Human Services, Environment Health and Safety, and/or all other applicable regulatory requirements to ensure compliance with industry standards.
  • Perform service, calibrations, and quality assurance checks for entire imaging systems as per the ISO13485 standards.
Technical Support
  • Deliver technical support on high-end medical imaging equipment online and/or via telephone to ensure customer satisfaction.
  • Communicate daily with customers to ensure resolution and proper follow-up.
  • Maintain system performance by performing system monitoring and evaluation, and performance tuning; troubleshooting system hardware, software, networks, and operating and system management systems; designing and running system load/stress testing; escalating application problems to Original Equipment Manufacturer (OEM).
Applications Support
  • Interact regularly with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues, and trends.
Software Support
  • Provide continuous up-time support for applications software issues associated with the X-ray and Vascular modalities.
  • Utilize Digital Imaging and Communications in Medicine (DICOM) for viewing, filming, archiving, networking, and database administration.
  • Prepare users by designing and conducting training programs, providing software support and reference.
  • Supply online and telephone support for Windows and Linux.
Requirements
  • Minimum 5 years of high-end medical imaging equipment maintenance and repair experience is required.
  • High School Diploma or GED is required.
  • Must hold a current, valid, and unrestricted driver's license and have a safe driving record based on Agiliti policies.
  • Basic computer skills and understanding of computer networks and equipment interaction are required.
  • Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as needed to support a 24/7 schedule.
  • Willingness to travel periodically to support business needs.
  • The ability to lift, push, and/or pull up to 75 pounds is required.
  • The ability to often bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand, and walk for extended periods of time is required.
What We Offer

Agiliti Health, Inc. offers a comprehensive benefits package, including health insurance options, short- and long-term disability plans, flexible spending accounts, health savings accounts, life insurance options, paid time off, 401K saving plan with employer match, employee discounts, tuition reimbursement, daily pay program, employee assistance program, and wellness programs.

We are an equal opportunity employer and provide reasonable accommodations to employees and applicants consistent with state and federal law.

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