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Director of Field Operations
1 month ago
Verra Mobility is seeking a highly skilled and experienced Director to lead our New York City Field Operations team. As a key member of our organization, you will be responsible for ensuring the successful implementation and maintenance of our photo enforcement systems in NYC.
Key Responsibilities:- Lead and manage the local construction and maintenance union team in NYC, achieving service excellence by setting a high bar for internal teams and 3rd party vendors.
- Ensure construction, installation, and maintenance work are done in accordance with the requirements and specifications outlined in the contract and in compliance with all applicable laws and regulations.
- Drive optimal warehousing and inventory management, ensuring orders are fulfilled efficiently and in a timely manner and inventory is accurate through monthly, quarterly, and annual cycle counts.
- Manage department P&L, which includes forecasting (annual, quarterly, monthly).
- Champion change management and drive a customer-focused culture.
- Develop and achieve strategic long and short-term goals (people, process, technology).
- Provide leadership to improve performance through assessment, planning, organizing, coordinating, monitoring and evaluating.
- Analyze operational and process issues; develop diagnostic and/or data tracking tools to measure defects; and make recommendations for cost efficiencies.
- Forecast operational results based on identified data trends.
- Identify, implement, and manage continuous improvement through the application of Lean Six Sigma, or other continuous improvement methodologies.
- Direct staff development, retention and recruiting efforts for NYC Operations.
- BS/BA degree required.
- 7+ years of experience in Service Operations, Construction Management, implementation or related Field Operations in NYC.
- 5+ years of effective people leadership including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing assigned staff with the expected outcome of a consistently positive client experience and attainment of SLA's.
- Previous experience working with unions and/or supervising union personnel a plus.
- Excellent negotiation and problem resolution skills.
- Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and follow-up and carry multiple projects through to completion.
- Qualified candidates will possess exceptional analytical skills, exemplary problem-solving abilities and show initiative to get ahead of potential out-of-compliance processes.
- Proven track record of building and maintaining effective internal and external working relationships.
- Demonstrated business process engineering/re-engineering experience using Lean Six Sigma, or other formal process improvement methodology.
- Excellent computer skills and proficient in Excel, Word, Outlook, and PowerPoint.
- Excellent verbal/written communication and presentation skills including collaborative management style.
- Must be willing to commute into Staten Island office up 2-3 days a week.
- MBA
- Lean Six Sigma Training and Certification (Black belt)
Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
