Front End Supervisor

5 days ago


Alexandria, Virginia, United States Albertsons Full time
Job Summary

We are seeking a highly skilled and experienced Front End Supervisor to join our team at Albertsons. As a key member of our store operations team, you will be responsible for ensuring that our customers receive fast, friendly, and accurate checkout service.

Key Responsibilities
  • Customer Service: Champion our customer service programs to meet or exceed division customer service goals. Handle customer relations in a positive manner, including effective resolution of customer complaints.
  • Front End Operations: Direct and supervise front end activities, including monitoring customer traffic and service level, coordinating and implementing front end and service programs, and ensuring cleanliness, safety, and appearance of the front end physical area.
  • Cash Handling: Handle and be accountable for cash flow and controls, including safe transactions, issues and pick-ups, cash register tills, approving checks, rain checks, and refunds.
  • Training and Development: Train front end and courtesy clerks and monitor their compliance.
  • Performance Management: Responsible for achievement of budget goals for labor, cash variation, check expense, and supplies.
  • Compliance: Enforce dress and grooming standards for all employees and ensure compliance to company policies, procedures, and applications in the front end.
Requirements
  • Leadership Skills: Strong communication, leadership, team building, and interpersonal skills, with the ability to maintain composure under pressure.
  • Customer Service Skills: Ability to deal with the public and project a positive image.
  • Physical Demands: Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs. Ability to stand or walk for long periods of time and move quickly.
  • Technical Skills: Ability to operate and troubleshoot PCs and check stand equipment, such as printers, scales, public announcement equipment, scanners, and cash registers.


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