Customer Service Ambassador

4 days ago


Marina, California, United States Holiday Inn Express Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Holiday Inn Express - Marina State Beach. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and efficient check-in and check-out process, and handling all guest inquiries and requests.

Key Responsibilities:
  • Guest Check-in and Check-out: Welcome and check in guests, ensuring a smooth and efficient process, and handle check-out procedures in a timely and professional manner.
  • Guest Services: Handle guest inquiries and provide accurate information about hotel facilities and services, assist guests with luggage, directions, and any other requests, and answer incoming phone calls and make reservations.
  • Front Desk Operations: Maintain a clean and organized front desk area, handle payment transactions, and ensure that all guest needs are met during their stay.
  • Communication and Interpersonal Skills: Develop and maintain effective relationships with guests, colleagues, and management, and provide excellent communication and interpersonal skills to ensure a positive guest experience.
Requirements:
  • Experience: Prior experience in a similar role or customer service position, preferably in the hospitality industry.
  • Skills: Excellent communication and interpersonal skills, strong organizational and multitasking abilities, and proficiency in computer systems and hotel software.
  • Availability: Ability to work flexible hours, including weekends and holidays, and be available to work a variety of shifts, including mornings, afternoons, and evenings.
Benefits:
  • Competitive Compensation: Competitive hourly wage of $16 - $16.5.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Benefits Package: Comprehensive benefits package, including healthcare benefits and paid time off.


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