Customer Support Agent
1 week ago
At WASH Laundry, we're seeking a skilled Customer Support Agent to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our clients across the USA and Canada.
As a Customer Support Agent, you'll work in a fast-paced environment handling a high volume of diverse customer inquiries. You'll provide cross-functional support for our Sales and Operations teams by liaising with key business teams at our corporate office.
We're looking for someone who possesses a strong knowledge base about our business, is solution-oriented, and maintains a professional demeanor. The ideal candidate provides high-quality customer service and exhibits initiative in achieving and improving team performance and productivity goals.
Responsibilities:- Provide best-in-class customer service
- Achieve and maintain quality assurance standards
- Strong active listening skills to properly interpret and resolve customer requests
- Take ownership during customer interactions and achieve first-call resolution outcomes
- Calculate and explain customer disbursements
- Process sales-related work orders
- Generate revenue reports
- Prepare correspondences for internal and external customers
- Interpret and explain contract terms
- Diffuse difficult customer interactions
- Liaise with key departments to coordinate sales-related activities
- Participate in special projects as requested
- Ability to work one weekend day (Saturday or Sunday) per week
- Bachelor's degree from an accredited college or university, or equivalent applicable experience
- Minimum of 1-2 years of customer service experience
- Excellent English verbal and written communication skills
- Demonstrated proficiency in MS Office (Outlook, Word, Excel) is a plus
Salary: $45,000 - $60,000 per year.
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