Customer Support Agent

1 week ago


Hicksville, New York, United States WASH Laundry Full time

At WASH Laundry, we're seeking a skilled Customer Support Agent to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our clients across the USA and Canada.

As a Customer Support Agent, you'll work in a fast-paced environment handling a high volume of diverse customer inquiries. You'll provide cross-functional support for our Sales and Operations teams by liaising with key business teams at our corporate office.

We're looking for someone who possesses a strong knowledge base about our business, is solution-oriented, and maintains a professional demeanor. The ideal candidate provides high-quality customer service and exhibits initiative in achieving and improving team performance and productivity goals.

Responsibilities:
  • Provide best-in-class customer service
  • Achieve and maintain quality assurance standards
  • Strong active listening skills to properly interpret and resolve customer requests
  • Take ownership during customer interactions and achieve first-call resolution outcomes
  • Calculate and explain customer disbursements
  • Process sales-related work orders
  • Generate revenue reports
  • Prepare correspondences for internal and external customers
  • Interpret and explain contract terms
  • Diffuse difficult customer interactions
  • Liaise with key departments to coordinate sales-related activities
  • Participate in special projects as requested
Requirements:
  • Ability to work one weekend day (Saturday or Sunday) per week
  • Bachelor's degree from an accredited college or university, or equivalent applicable experience
  • Minimum of 1-2 years of customer service experience
  • Excellent English verbal and written communication skills
  • Demonstrated proficiency in MS Office (Outlook, Word, Excel) is a plus

Salary: $45,000 - $60,000 per year.



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