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Customer Service Representative

3 weeks ago

Hicksville, New York, United States The BLS Company Full time
Job Title: Customer Service Representative

BLS is seeking a skilled and customer-focused Care Agent to provide top-notch service to our clients worldwide. As a key member of our team, you will ensure that all client inquiries, concerns, and issues are resolved promptly and efficiently.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat.
  • Address customer complaints with professionalism and empathy.
  • Resolve customer issues and escalate when necessary.
  • Provide product and service information to clients.
  • Maintain accurate customer records and account information.
  • Collaborate with other departments for seamless customer satisfaction.
Requirements:
  • High school diploma or equivalent.
  • 1+ years of experience in customer service or a related field.
  • Excellent communication skills (verbal and written).
  • Strong problem-solving skills and ability to think on your feet.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and accuracy.
  • Flexibility to work various shifts, including evenings and weekends.
  • Proficiency in Microsoft Office and computer applications.
  • Limosine industry knowledge is an asset.
Estimated Salary: $40,000 - $60,000 per year (based on location and experience). Benefits include competitive compensation, comprehensive benefits, and opportunities for growth within the company.