Customer Service Specialist Assistant
1 week ago
Nassau Candy Distributors, Inc. is a premier manufacturer and distributor of gourmet foods and customized products.
We are seeking a strong and enthusiastic customer support specialist to join our team in Long Island, NY.
**Job Description:**
Our Customer Service Representatives are responsible for connecting potential customers with the appropriate sales team members to support their business needs.
Essential Functions:
- Review leads generated by Drift's WebBot through live chat and prequalify them
- Identify business needs by researching and speaking with customers
- Confirm information and load details into Deacom ERP
- Assign prospective customers to members of the team
**Required Skills and Qualifications:**
- Minimum 2 years of experience in customer service or related fields
- High School diploma required
- Excellent writing and communication skills
The estimated salary for this position is around $45,000 - $55,000 per year, depending on experience.
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