Call Center Manager

7 days ago


Monterey Park, California, United States Work With Your Handz Full time
Job Summary

We are seeking a highly skilled Call Center Manager to join our team at Work With Your Handz. As a key member of our organization, you will be responsible for leading our call center team to achieve exceptional customer satisfaction and drive business growth.

Key Responsibilities
  • Leadership and Team Development
    • Develop and implement effective call center strategies to boost appointments and revenue.
    • Train and coach staff on customer service best practices and conversion techniques.
    • Ensure adequate staffing levels to meet business demands and seasonal fluctuations.
  • Customer Service and Support
    • Provide exceptional customer service and support to our clients.
    • Develop and refine call scripts to engage customers and generate results.
    • Conduct regular training sessions to enhance booking and dispatch processes.
  • Performance Management and Reporting
    • Review call recordings, provide constructive feedback, and help staff improve their performance.
    • Present clear and concise reports on team performance and key metrics to senior management.
Requirements
  • Leadership and Management Experience
    • Proven track record in customer service management, demonstrating effective leadership and team development skills.
    • Patient and diplomatic leadership style, adept at de-escalating conflict and fostering empathy.
  • Technical Skills
    • Proficient in Microsoft Office suite, ensuring seamless handling of administrative tasks.
    • Excellent verbal and written communication skills, facilitating clear and effective interactions.
  • Personal Qualities
    • Adaptable and thrives in a fast-paced, results-oriented environment.
    • Confident presenter with strong public speaking abilities.
What We Offer
  • Competitive compensation package.
  • 100% paid medical, dental, and vision coverage for employees.
  • Company events and recognition programs.
  • Continuous training and professional development opportunities.
  • Abundant growth opportunities and a dynamic work environment.

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