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Retail Operations Leader

2 months ago

King of Prussia, Pennsylvania, United States Chico's FAS Full time

Join Our Dynamic Team: We are seeking an enthusiastic individual to lead our retail operations, fostering a vibrant and stylish environment that empowers women to showcase their unique styles.

POSITION SUMMARY: The Retail Operations Leader is responsible for cultivating a customer-centric and product-driven sales culture, ensuring that our core values and guiding principles are integral to all store functions. This role encompasses overseeing sales performance, safeguarding assets, and managing human resources to deliver an exceptional customer experience while maximizing profitability.

KEY RESPONSIBILITIES:

Performance Management:

  • Evaluate sales data and key performance indicators to identify business needs and implement effective sales strategies.
  • Set clear expectations for the team, holding them accountable for achieving brand standards and performance metrics.
  • Manage payroll and inventory budgets efficiently.
  • Supervise daily operational tasks including scheduling, inventory audits, and merchandise flow.
  • Ensure financial compliance with company policies regarding cash handling and transactions.
  • Conduct training sessions to reinforce loss prevention measures and operational procedures.
  • Oversee inventory management processes to maintain optimal stock levels.
  • Maintain visual merchandising standards that reflect the brand's identity.
  • Inspire and motivate the sales team to achieve their sales targets.
  • Provide coaching to enhance the management team's business acumen.
  • Facilitate product knowledge training for the sales team.

Team Development:

  • Inspire and motivate the team by creating a shared vision and embodying core values.
  • Encourage a collaborative approach to problem-solving.
  • Communicate effectively with team members and act as a liaison to leadership.
  • Seek opportunities for personal growth and actively seek feedback to enhance leadership skills.
  • Value the diverse talents of the team and empower them to excel.

Customer Engagement:

  • Model and promote exceptional customer service standards, ensuring a seamless shopping experience.
  • Address customer concerns promptly and effectively.
  • Maintain up-to-date knowledge of payment policies and procedures.
  • Encourage team members to engage with customers through loyalty programs and personalized service.

Talent Acquisition and Development:

  • Attract and retain a high-performing team through effective recruitment strategies.
  • Focus on ongoing talent development through regular discussions and performance evaluations.
  • Support training initiatives and provide constructive feedback to enhance team performance.
  • Work collaboratively to resolve human resources matters efficiently.
  • Recognize and reward outstanding employee contributions to foster engagement.

ADDITIONAL REQUIREMENTS:

  • High School diploma or equivalent.
  • Minimum of 3 years of experience in retail management.
  • Strong communication skills, both verbal and written.
  • Proven track record in customer service and sales leadership.
  • Ability to adapt to technology and manage multiple tasks in a fast-paced environment.
  • Knowledge of apparel products and retail operations.
  • Commitment to community involvement and outreach.

PHYSICAL DEMANDS: This role requires constant walking and standing, occasional lifting of up to 50 lbs, and frequent climbing.

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.