Team Leader, Customer Experience

3 weeks ago


King of Prussia, Pennsylvania, United States Crate&Barrel Full time
About the Role

We're seeking a highly motivated and customer-focused Team Leader to join our Customer Experience team at Crate and Barrel. As a Team Leader, you will be responsible for leading a team of Sales Associates to deliver exceptional customer service and drive sales results.

Key Responsibilities
  • Lead a team of Sales Associates to meet daily sales goals and exceed customer expectations
  • Coach and develop Sales Associates to improve their performance and provide productive feedback
  • Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, and operations
  • Maintain an understanding of new store initiatives and communicate changes to the team
  • Focus on promoting and driving sales, maintaining an awareness of current product in-store and not in-store
  • Review KPI results and work with the Assistant Store Leader to identify opportunities and corrective actions
Requirements
  • 1+ years of customer service or retail experience
  • Strong communication and interpersonal skills
  • High school diploma/GED or equivalent
What We Offer

Crate and Barrel is committed to providing a positive and inclusive work environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you need a reasonable accommodation for any part of the application process, please contact us.


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