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Guest Service Ambassador

2 months ago

Philadelphia, Pennsylvania, United States Philadelphia Brewing Company Full time

**Job Summary**

We are seeking a highly skilled and passionate Guest Service Ambassador to join our team at Philadelphia Brewing Company. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming experience for our guests.

**Key Responsibilities:**

• Greet and welcome guests, processing check-ins and check-outs with a high level of accuracy and efficiency

• Provide personalized service, anticipating and meeting the needs of each guest

• Manage calls, respond to guest inquiries, and resolve issues in a professional and courteous manner

• Collaborate with colleagues to ensure seamless service delivery and maintain a clean and organized work environment

• Process transactions, handle cash and credit card payments, and maintain accurate records

**Requirements:**

• Excellent communication and interpersonal skills, with a strong ability to build rapport with guests and colleagues

• Ability to work in a fast-paced environment, maintaining a positive attitude and composure under pressure

• Strong problem-solving skills, with a focus on finding solutions that meet the needs of our guests

• Ability to work independently and as part of a team, with a strong commitment to delivering exceptional service

• High school diploma or equivalent required; prior experience in a customer-facing role preferred

**What We Offer:**

• Competitive hourly rate and opportunities for advancement

• Comprehensive training program to develop your skills and knowledge

• Collaborative and dynamic work environment with a passionate team

• Opportunities for professional growth and development