Home Warranty Support Expert
1 day ago
We're on the hunt for a talented Home Warranty Support Expert to join our dynamic team at OneGuard As a key member of our customer support group, you'll play a vital role in ensuring our customers receive top-notch assistance and satisfaction.
**About the Position:**
We're looking for an individual with excellent communication and problem-solving skills to provide exceptional customer support. In this role, you'll handle customer inquiries, resolve complaints, and work collaboratively with internal teams to deliver seamless customer experiences. Your ability to build strong relationships with customers and stay up-to-date on product knowledge will be essential in this position.
**Key Responsibilities:**
* Manage customer interactions through phone, email, or chat* Resolve customer complaints and concerns in a timely and professional manner* Collaborate with contractors and internal teams to ensure prompt resolution of customer issues* Develop strong relationships with customers to build trust and loyalty* Stay informed about product features and benefits to effectively communicate with customers* Identify opportunities for additional revenue growth and collaborate with the sales team* Process new warranty orders accurately and maintain accurate records* Participate in ongoing training and development to enhance customer service skills* Work cooperatively with the team to achieve departmental goals and objectives* Salary: $48,000 - $58,000 per year*
Necessary Qualifications:**
* 2+ years of experience in customer service or a related field* Exceptional communication and problem-solving skills* Ability to work in a fast-paced environment and meet deadlines* Bilingual in English and Spanish is a plus*
About Our Company:
OneGuard is a respected provider of home warranty solutions, committed to delivering outstanding customer experiences. Our team is dedicated to helping homeowners safeguard their investments and enjoy peace of mind. If you're passionate about delivering exceptional customer support and eager to grow your career, we invite you to apply
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