Home Warranty Solutions Specialist
2 days ago
**Key Accountabilities:**
- Provide expert guidance and support to customers regarding their home warranty plans and options
- Work closely with customers and contractors to resolve issues and ensure timely completion of repairs
- Utilize strong analytical and problem-solving skills to identify and address root causes of customer complaints
- Develop and maintain a deep understanding of our products and services to effectively meet customer needs
- Collaborate with internal stakeholders to improve processes and procedures, ensuring seamless delivery of customer service
- 2+ years of experience in customer-facing roles, preferably in the insurance or warranty industry
- Proven track record of providing exceptional customer service and building strong relationships
- Strong verbal and written communication skills, with the ability to articulate complex information clearly and concisely
- Ability to analyze complex situations and develop effective solutions
- Bilingual in English and Spanish is an asset
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