Home Warranty Solutions Specialist

2 days ago


Phoenix, Arizona, United States OneGuard Full time
We are looking for a talented Home Warranty Solutions Specialist to join our team at OneGuard. In this role, you will play a critical part in delivering exceptional customer experiences by resolving issues and addressing customer concerns in a timely and professional manner. Your ability to communicate effectively, think critically, and build strong relationships with customers and colleagues will be essential to your success.

**Key Accountabilities:**
  • Provide expert guidance and support to customers regarding their home warranty plans and options
  • Work closely with customers and contractors to resolve issues and ensure timely completion of repairs
  • Utilize strong analytical and problem-solving skills to identify and address root causes of customer complaints
  • Develop and maintain a deep understanding of our products and services to effectively meet customer needs
  • Collaborate with internal stakeholders to improve processes and procedures, ensuring seamless delivery of customer service
**Essential Skills & Qualifications:**
  • 2+ years of experience in customer-facing roles, preferably in the insurance or warranty industry
  • Proven track record of providing exceptional customer service and building strong relationships
  • Strong verbal and written communication skills, with the ability to articulate complex information clearly and concisely
  • Ability to analyze complex situations and develop effective solutions
  • Bilingual in English and Spanish is an asset
**Compensation Package:** Our comprehensive compensation package includes a salary range of $50,000 - $70,000 per year, based on experience and performance.

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