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Sales and Customer Service Representative

2 months ago

New Hyde Park, New York, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our front desk team, you will be responsible for providing exceptional customer service, promoting our services, and driving sales growth.

Key Responsibilities
  • Provide outstanding customer service and ensure a positive experience for all clients
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and booking clients for future services
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach
Requirements
  • High school diploma or equivalent required; previous retail or sales experience preferred
  • Excellent math and computer skills, with the ability to multitask and prioritize tasks
  • Strong communication and interpersonal skills, with the ability to build positive relationships with clients and team members
  • Supporters of total body care with a general knowledge of massage and skin care services
What We Offer
  • A dynamic and energizing work environment with opportunities for growth and development
  • A competitive salary and benefits package, including a free monthly massage or facial and company-sponsored IRA
  • A fun and supportive team culture with a focus on delivering exceptional customer service
Why Join Us?

At Massage Envy, we are committed to delivering an exceptional experience for our clients and team members. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.