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Customer Service Representative

1 month ago

New Hyde Park, New York, United States U-Haul Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at U-Haul. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our business.

Key Responsibilities

• Assist customers with U-Haul products and services, providing solutions to their needs and concerns.

• Use U-Scan technology to manage rentals and inventory, ensuring accurate and efficient processing.

• Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation of equipment.

• Clean and inspect equipment on the lot, maintaining a high level of quality and safety standards.

• Answer customer questions and educate them on U-Haul products and services, promoting a positive and informative experience.

• Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.

• Install hitches and trailer wiring, ensuring safe and secure connections.

• Fill propane tanks, maintaining a high level of quality and safety standards.

• Drive a forklift, ensuring safe and efficient operation.

Requirements

• Valid driver's license and ability to maintain a good driving record.

• High school diploma or equivalent.

Work Environment

The work involves moderate risks or discomforts, requiring special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Offers

We offer a range of benefits, including career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement program, health insurance and prescription plans, paid holidays, vacation, and sick days, life insurance, MetLaw legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) savings plan, employee stock ownership plan (ESOP), 24-hour physician available for kids, dental and vision plans, business travel insurance, You Matter EAP, LifeLock identity theft protection, critical illness/group accident insurance, and Dave Ramsey's SmartDollar program.