Store Operations Manager
2 weeks ago
As the Store Operations Manager at Meeks Lumber & Hardware, a Division of US LBM, you will be responsible for managing and directing all store operations and personnel, ensuring maximum productivity and profitability. Your role will involve coordinating daily store activities, resolving operating difficulties, and implementing resolutions. You will also be responsible for assigning, instructing, training, and providing directions to managers and supervisors in the performance of their jobs.
About the Role:
Our ideal candidate will have 3-5 years of management experience in a related industry, with a strong understanding of building industry operations, logistics management, and fleet management systems. You will be an excellent communicator with positive interpersonal skills, able to motivate others and work with minimum supervision. You must also have a deep understanding of building materials and dimensional lumber products.
Key Responsibilities:
- Manage and coordinate daily store activities, resolving operating difficulties and implementing resolutions.
- Assign, instruct, train, and provide directions to managers and supervisors in the performance of their jobs.
- Review personnel assignments with managers and supervisors, making assignments according to production/service needs and production sales plans.
- Monitor location inventory to ensure sufficient quantities of material are in current inventory.
- Monitor all sales activities to ensure profitability and best sales advantages.
- Serve as safety officer for the respective store, auditing safety of work areas and attending monthly store/department safety meetings.
- Establish operational goals, develop work schedules to meet these goals, and ensure on-time delivery and/or job completion.
- Review sales reports, production reports, department expenses, labor costs, employee attendance reports, and other reports and documents related to store operations.
- Monitor equipment to ensure proper operation, develop, and ensure adherence to preventative maintenance schedule.
- Work with customers as necessary to promote sales and help resolve problems, following up on customer complaints and ensuring mutually satisfactory outcomes.
- Monitor costs and establish cost controls.
- Perform personnel management duties, including training, hiring, terminating, initiating disciplinary actions, completing performance reviews, and making wage recommendations.
- Direct supervisors in their personnel management duties, ensuring compliance to company policies and procedures.
- Monitor work performance and quality assurance.
- Review various reports and discuss successes and areas of improvement with supervisors.
- Coordinate workflow between departments and work areas.
- Assure excellent customer relations.
- Prepare budget for the assigned location, monitor compliance to the budget, and review variances with department supervisors.
- Comply with Company's attendance policy by maintaining regular and predictable attendance.
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