Restaurant Operations Manager

5 days ago


Elk Grove, California, United States IHOP Full time
Job Title: Restaurant Operations Manager

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our IHOP team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees.

Key Responsibilities:
  • Execute annual financial, local restaurant marketing, guest service, and human resource objectives, strategies, and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan.
  • Develop and maintain professional functional working relationships with restaurant hourly employees and the franchisee organization.
  • Manage the restaurant floor, focusing on regular contact with guests, handling guest complaints in a professional and timely manner, and ensuring that the frequency of complaints is within acceptable limits.
  • Ensure that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
  • Carry out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
  • Complete all required reports and paperwork accurately and on time, maintaining personnel files with appropriate employment and legal documents.
  • Be available to work days, nights, and weekends.
Requirements:
  • High school diploma and/or prior management experience.
  • Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.
  • Basic computer skills including Email, MS Excel, and MS Word.
  • The above is not an all-inclusive job description.
Benefits:
  • Competitive Pay
  • Flexible Hours
  • Paid Training
  • Real Advancement Opportunities

IHOP, a leader in the breakfast industry, has been making people smile since 1958. With a rich history and a commitment to quality, we are dedicated to providing our guests with an exceptional dining experience. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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