Healthcare Operations Manager

2 weeks ago

Queens, New York, United States Summit Health Full time

Position Overview

The Practice Manager plays a pivotal role in overseeing the comprehensive administrative, financial, and operational functions of a healthcare facility. This position is essential for ensuring a seamless patient experience from entry to exit, fostering a welcoming and supportive environment.

Key Responsibilities

Site Oversight

• Manage scheduling, operational coverage, and payroll submissions for all site personnel, with assistance from the Assistant Site Manager as necessary.

• Maintain real-time awareness of patient visits, registration delays, and necessary follow-up actions post-discharge.

• Supervise patient flow and oversee daily front and back-office operations.

• Collaborate with Human Resources to develop staff training plans and address employee relations matters, including performance evaluations and improvement suggestions.

• Responsible for opening and closing the facility.

• Provide support for clinical tasks as required, such as processing laboratory results and assisting with patient rooming.

Team Leadership

• Lead, mentor, and assess the performance of all non-provider staff, ensuring adherence to established performance standards.

• Implement and uphold the organizational culture, taking corrective actions when necessary.

• Conduct formal performance reviews and facilitate departmental meetings and training sessions.

Business and Patient Relations

• Engage with patients to address any concerns regarding their care.

• Uphold patient confidentiality in compliance with policies and HIPAA regulations.

• Manage the site’s budget, ensuring expenditures align with financial guidelines.

• Conduct daily inspections of the facility for cleanliness and necessary repairs.

• Collaborate with corporate departments for operational support and issue escalation.

• Analyze and report on key business metrics, including wait times and patient satisfaction scores.

Qualifications

• Minimum of 2 years of management experience is required.

• A Bachelor’s degree in management, business, or a related field is preferred, though relevant experience may be considered in lieu of a degree.

• Strong multitasking abilities and proficiency in computer applications, particularly Microsoft Office.

• Excellent communication skills and comfort with constructive feedback.

• Bilingual skills are preferred based on site requirements.

Additional Information

This role involves long shifts, including weekends and varying schedules, and requires on-site presence.

Physical Demands

The position may require regular lifting of heavy objects, performing repetitive tasks, and engaging in light cleaning activities. Frequent computer use is also necessary.

Benefits

• A dynamic and collaborative work environment with dedicated professionals.

• Opportunities for career advancement.

• Comprehensive medical, dental, and vision insurance.

• Short and long-term disability coverage, health savings accounts, and life insurance options.

• 401(k) plan with company matching contributions.

• Performance-based cash bonuses and recognition programs.

• Additional perks, including commuter and parking discounts.

Equal Opportunity Employer

Summit Health is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other characteristic protected by applicable laws.

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