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Customer Care Associate

2 months ago

Franklin, Massachusetts, United States Acro Service Corp Full time

Job Title: Customer Care Associate

Contract Duration: 12 Months (Potential for Extension)

Location: Franklin, MA

Compensation: $20/hour on W2 basis without benefits

Position Overview:

The primary role of a customer care associate is to engage with clients to deliver information in response to inquiries regarding products and services, as well as to address and resolve complaints. A typical customer care associate is tasked with identifying the client's concern, proposing potential solutions, or providing follow-up as necessary. Customer service representatives may handle inbound, outbound, or a combination of both types of communication.

Key Responsibilities:


• Address customer service or billing issues by executing tasks such as processing exchanges, issuing refunds, and modifying invoices.


• Reach out to clients to address inquiries or inform them of the outcomes of claim investigations and any subsequent adjustments.


• Escalate unresolved customer complaints to the appropriate departments for further review.


• Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and comments, along with actions taken.

Required Skills:


• Proficient verbal and written communication skills, attention to detail, customer service aptitude, and interpersonal abilities.


• Capability to work autonomously and manage time effectively.


• Proficient in accurately documenting and recording customer/client information.


• Prior experience with computer applications, including Microsoft Word and PowerPoint.

Education and Experience:


• High school diploma or GED is preferred.


• 2-4 years of experience in customer service is required.

Additional Information:


• This position requires onsite work.


• Candidates should possess basic skills in Google Sheets/Excel, fundamental computer knowledge, and familiarity with the Microsoft Suite.


• Comfort with phone communication and strong customer service skills are essential for interactions with external contacts.


• Responsibilities may include data entry and potentially picking orders during downtime.


• Standard working hours are Monday to Friday, with the possibility of overtime and weekend work.


• The role is primarily independent, though supervision will be available from a manager and another customer service representative.


• An onsite interview will be conducted.

Thank you for considering this opportunity.