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Customer Service Representative

2 months ago


Franklin, Massachusetts, United States Tegra Medical Full time
{"Role and Responsibilities": "Key Responsibilities
  • Develop and maintain strong relationships with customers to understand their needs and expectations.
  • Communicate effectively with internal teams to ensure timely and accurate information is provided to customers.
  • Process and manage customer orders, including entering purchase orders and providing expected shipment dates.
  • Work with customers to resolve issues and concerns in a professional and timely manner.
  • Collaborate with the sales team to coordinate day-to-day activities and ensure customer satisfaction.
  • Enter customer complaints into the system and facilitate communication between customers and Tegra Medical.
  • Receive and review requests for quotations on existing or new products.
  • Work with supply chain to schedule orders in alignment with customer request dates and current manufacturing lead times.
  • Monitor customer open orders and contact customers as needed for new purchase orders.
  • Generate updated quotes for customer products and enter new customers into the system.
  • Provide technical guidance to customers and negotiate possible solutions to problems that occur during manufacturing.
  • Assist the Customer Care team with coverage, call center inquiries, order entry, and job launch processes.
  • Support the AP department with follow-up inquiries on overdue invoices.
  • Perform additional duties and responsibilities as required.
Requirements
  • A minimum of three years of related experience in a customer service setting, including order entry and return processing.
  • Excellent telephone etiquette, verbal communication skills, accurate typing skills, and a high command of the English language.
  • Ability to manage multiple priorities, make strong decisions, and handle confidential information.
  • Strong service-oriented attitude, professionalism in communications, poise, tact, and diplomacy.
  • Knowledge of Microsoft Office (Word, Excel, Outlook) and order entry systems.
About Tegra Medical

Tegra Medical is a leading provider of medical devices and solutions. We are committed to delivering exceptional customer service and support to our customers.

Why Join Us?

At Tegra Medical, we offer a dynamic and fast-paced work environment that is ideal for individuals who are passionate about customer service and are looking for a challenging and rewarding career opportunity.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].

Contact Information

For more information about this opportunity, please contact us at [insert contact information].

Equal Employment Opportunity

Tegra Medical is an equal employment opportunity employer and welcomes applications from diverse candidates.

Disclaimer

The information contained in this job description is accurate and reliable to the best of our knowledge. However, we reserve the right to modify or withdraw this job description at any time without notice.

"}