Customer Service Representative

4 days ago


Franklin, Massachusetts, United States Digital FCU Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Digital FCU. As a key member of our branch team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and helping them achieve their goals.

Key Responsibilities
  • Build strong relationships with members to understand their financial needs and provide personalized service
  • Identify opportunities to cross-sell and upsell DCU products and services
  • Process transactions, open new accounts, and assist with end-of-day balancing
  • Provide excellent customer service and resolve member complaints in a timely and professional manner
  • Work collaboratively with other branch team members to achieve sales and service goals
Requirements
  • High school diploma or equivalent required
  • 1-3 years of related experience in a financial services or customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and knowledge of financial software
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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