Head of Activation

1 week ago


Ft Washington, Maryland, United States Mekari Full time
Job Title: Head of Activation

Mekari, Indonesia's leading Software-as-a-Service (SaaS) company, is seeking a highly skilled and experienced professional to fill the role of Head of Activation. As a key member of our team, you will be responsible for driving the success of our customer activation process, ensuring seamless implementation of our products, and leading a team of professionals to achieve outstanding results.

Key Responsibilities:
  • Develop and implement effective customer success strategies to drive activation and retention.
  • Lead a team of activation specialists to ensure timely and successful implementation of our products.
  • Collaborate with cross-functional teams to identify and address customer pain points and improve overall customer experience.
  • Monitor and analyze key performance indicators (KPIs) to measure the success of our activation process and identify areas for improvement.
  • Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams.
Requirements:
  • At least 5 years of experience in a related field, preferably in customer success, activation, or implementation.
  • Proven track record of driving customer success and activation in a SaaS environment.
  • Excellent leadership and team management skills, with the ability to motivate and inspire a team to achieve outstanding results.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and identify areas for improvement.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and internal teams.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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