Inbound/Outbound Mail Services Supervisor

1 week ago


Grand Rapids, Michigan, United States Stenger & Stenger PC Full time
Job Overview

The role of the Central Services Manager is pivotal in overseeing personnel and workflows within the Inbound/Outbound Mail department, as well as specialized Legal divisions. This position is highly interactive, requiring a leader who is willing to engage directly with team members to ensure tasks are completed efficiently. The environment mirrors that of a start-up, yet benefits from robust corporate backing. The organization prioritizes precision and effectiveness, striving to deliver optimal outcomes for clients, staff, and stakeholders.

As a proponent of teamwork, you will be tasked with guiding the Inbound/Outbound Mail Services teams while also collaborating closely with various other departments within the organization. Your role will include:

  • Supporting the state attorney/paralegal supervisor in maintaining accurate account files;
  • Assisting in the duplication and organization of essential documents;
  • Facilitating mail entry and ensuring proper documentation of subsequent actions;
  • Overseeing clerical responsibilities such as imaging documents upon intake/preparation and managing outbound mailing processes;
  • Contributing to the training of new staff in accordance with the Firm's established policies and procedures;
  • Alerting the state attorney and/or state paralegal supervisor regarding any concerns or priority case information as per the Firm's guidelines.

Essential Qualifications

  • Associate's degree in paralegal studies or equivalent professional experience
  • Exceptional organizational and time management capabilities
  • Strong written and verbal communication proficiency
  • Meticulous attention to detail and accuracy
  • Familiarity with Microsoft Office and legal practice management software is advantageous
  • Ability to uphold confidentiality
  • Effective problem-solving and decision-making abilities
  • Demonstrated leadership qualities
  • Adaptability to thrive in a dynamic work environment


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