Customer Support Representative

3 hours ago


American Fork, Utah, United States Ultimate Staffing Full time
Customer Support Analyst Job Description

Ultimate Staffing is a leading staffing company with a strong presence in the US market. We pride ourselves on being a top employer and providing remarkable experiences for our employees.

We are seeking a highly skilled Customer Support Analyst to join our team. As a Customer Support Analyst, you will be responsible for providing exceptional customer service via email and phone. Your primary goal will be to resolve customer inquiries in a timely and accurate manner.

Key Responsibilities:

  • Respond to customer inquiries via email and phone
  • Help customers set up accounts online
  • Enter important case data into the CRM system
  • Become an expert in our product
  • Collaborate with team members to find effective workarounds for various problems

Requirements:

  • 1+ year experience in customer support
  • Previous call center experience
  • Excellent customer service skills and ability to work independently
  • Organized, attention to detail, and team player
  • Ability to be collaborative with others when resolving and researching customer issues

What We Offer:

  • Competitive pay
  • ACA compliant medical benefits
  • Holiday pay
  • Annual bonus
  • 401K
  • Direct-deposit
  • Complimentary online tutorials

We are an equal opportunity employer and welcome applications from all qualified candidates. We consider all qualified applicants without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.



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