Lead Product Support Representative

4 days ago


Atlanta, Georgia, United States Ultimate Software Full time
About the Role

Ultimate Kronos Group (UKG) is seeking a skilled Product Support Representative to join our Global Support team. As a key member of our team, you will provide expert-level support to our valued customers, ensuring they receive a world-class product support experience.

Key Responsibilities
  • Provide timely and accurate support to customers, adhering to established best practices and Service Level Agreements (SLAs).
  • Develop in-depth product knowledge and expertise for designated UKG products, including a deep understanding of functionality and architecture.
  • Triage and resolve issues effectively, using solid problem-solving skills and collaborating with internal peers and stakeholders.
  • Communicate with customers, management, and internal teams to ensure issues are escalated and resolved.
  • Participate in an on-call rotation to provide occasional after-hours support.
Requirements
  • 5+ years of practitioner/expert-level experience supporting and troubleshooting Human Resources, Benefits, Payroll, and/or HRIS processes and/or systems.
  • Exceptional written and verbal communication and customer service skills.
  • Demonstrated ability to work collaboratively and handle multiple tasks simultaneously.
About UKG

UKG is a leading provider of workforce management and human capital management solutions. We are committed to delivering exceptional customer experiences and are seeking talented individuals to join our team.

As a global company, we offer a diverse and inclusive work environment, with opportunities for professional growth and development. We are proud to be an equal opportunity employer and are committed to maintaining a diverse and inclusive work environment.



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