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Customer Service Representative

1 month ago

Scottsdale, Arizona, United States Randstad Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at Randstad. As a Call Center Representative, you will be the initial point of contact for clients, providing exceptional service and support through strong interpersonal and client relationship management skills.

Key Responsibilities
  • Provide exceptional client service through strong interpersonal and client relationship management skills.
  • Serve as the initial point of contact for clients, following standardized procedures to meet client needs.
  • Conduct research for complex requests and utilize multiple resources to find answers and resolutions independently.
  • Document client and team feedback in support of service improvement efforts within the business.
  • Use a consultative approach to position products and services to clients.
Requirements
  • 2 years of experience in a customer-facing role.
  • Experience with CRM software and telephone etiquette.
  • Ability to work in a fast-paced environment and meet department efficiency metrics.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.