Customer Service Representative

2 weeks ago


Scottsdale, Arizona, United States Open Network Exchange Full time

Job Title: Customer Service Representative

Job Summary: We are seeking a skilled Customer Service Representative to join our team at Open Network Exchange. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and building strong relationships.

Key Responsibilities:

  • Engage with customers in a personalized manner to provide comprehensive assistance and information.
  • Identify opportunities to enhance the customer's experience by introducing relevant products and services.
  • Provide personalized assistance to customers, guiding them through their dining reservations.
  • Employ empathetic listening to swiftly address customer questions and concerns, maintaining a positive constructive approach.
  • Transform complaints into opportunities for resolution, ultimately increasing satisfaction and nurturing renewals or retention.
  • Cultivate trust and strong rapport with customers through open and interactive communication.
  • Deliver accurate and complete information using appropriate methods and tools, ensuring a high level of credibility.
  • Continuously educate oneself about our products to offer comprehensive support during customer interactions.
  • Ensure smooth transfer of qualified customers to the sales team.
  • Embrace additional responsibilities as assigned to contribute to the team's success.

Requirements:

  • Experience of 2+ years in customer support.
  • High School Diploma or equivalent educational background and/or experience.
  • Proficiency in working with CRM systems and adhering to best practices.
  • Exceptional phone communication skills, coupled with active listening abilities.
  • Proficiency in using Microsoft Office Suite and adept at navigating various computer programs.
  • Knowledge of cruise sales and services is preferred, though not mandatory.
  • Ability to multi-task complex scenarios with ease.

What We Offer:

  • Structured career path.
  • Exclusive Team Member Travel Discounts.
  • Affordable Medical Insurance.
  • 100% Employer Paid Dental and Vision Insurance.
  • HSA with Company Contribution.
  • 401(k).
  • Basic and Voluntary Life & AD&D.
  • Pet Insurance.
  • Covered Parking.
  • Amazing Culture.


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