Customer Service Representative
4 weeks ago
About the Role:
As a Customer Service Representative at The Boyd Group, you will be responsible for providing exceptional customer experiences while managing working relationships with customers and insurance companies. Your primary goal will be to ensure timely and efficient vehicle repairs, while also providing administrative support to the Repair Facility Team.
Key Responsibilities:
* Ensure consistent execution of our WOW plan to deliver exceptional customer service
* Schedule appointments for vehicle repair using our Daily Demand Capacity Planner and CCC One schedule
* Retrieve insurance assignments and obtain necessary repair authorization documentation in a timely manner
* Prepare RO work packets, including QC checklists, work orders, and parts lists
* Record all communication with customers or insurance partners during the repair process
* Confirm car rental information and update CCC One with rental car usage information
Requirements:
* High school diploma or equivalent
* Minimum 1 year experience in a similar role, such as administration assistant
* Preferred: 1 year in an auto body or similar work environment with previous customer service experience
Skills and Abilities:
* Ability to function well in a fast-paced environment, demonstrating multitasking ability while under pressure
* Strong attention to detail with a high degree of accuracy
* Knowledge of general office equipment and basic computer skills
* Good oral and written communication skills with strong sales drive and exceptional customer service
Benefits:
As a valued member of our team, you will enjoy a comprehensive benefits package, including up to 80 hours of paid time off annually, 2 weeks of paid parental leave, 6 paid holidays, medical, prescription drug, dental, and vision insurance, 401(k) retirement plan with company match, and more.
About Us:
The Boyd Group is a leading provider of collision repair services, committed to delivering exceptional customer experiences and providing a great place to launch and grow careers. We value diversity and inclusion, and welcome all qualified candidates to apply.
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