Customer Service Representative

4 weeks ago


Scottsdale, Arizona, United States The Boyd Group Full time
Job Title: Customer Service Representative

About the Role:

As a Customer Service Representative at The Boyd Group, you will be responsible for providing exceptional customer experiences while managing working relationships with customers and insurance companies. Your primary goal will be to ensure timely and efficient vehicle repairs, while also providing administrative support to the Repair Facility Team.

Key Responsibilities:

* Ensure consistent execution of our WOW plan to deliver exceptional customer service
* Schedule appointments for vehicle repair using our Daily Demand Capacity Planner and CCC One schedule
* Retrieve insurance assignments and obtain necessary repair authorization documentation in a timely manner
* Prepare RO work packets, including QC checklists, work orders, and parts lists
* Record all communication with customers or insurance partners during the repair process
* Confirm car rental information and update CCC One with rental car usage information

Requirements:

* High school diploma or equivalent
* Minimum 1 year experience in a similar role, such as administration assistant
* Preferred: 1 year in an auto body or similar work environment with previous customer service experience

Skills and Abilities:

* Ability to function well in a fast-paced environment, demonstrating multitasking ability while under pressure
* Strong attention to detail with a high degree of accuracy
* Knowledge of general office equipment and basic computer skills
* Good oral and written communication skills with strong sales drive and exceptional customer service

Benefits:

As a valued member of our team, you will enjoy a comprehensive benefits package, including up to 80 hours of paid time off annually, 2 weeks of paid parental leave, 6 paid holidays, medical, prescription drug, dental, and vision insurance, 401(k) retirement plan with company match, and more.

About Us:

The Boyd Group is a leading provider of collision repair services, committed to delivering exceptional customer experiences and providing a great place to launch and grow careers. We value diversity and inclusion, and welcome all qualified candidates to apply.

  • Scottsdale, Arizona, United States Pool Service Company Full time

    Customer Service Representative Job DescriptionAbout the Role:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales center, you will be responsible for empowering our customers to build, manage, and grow successful landscape businesses.Key Responsibilities:Eagerly greet and...


  • Scottsdale, Arizona, United States Angela Scribe Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our support team at Angela Scribe. As a Customer Service Representative, you will be the first point of contact for customers, helping them resolve issues, answer questions, and provide information about our...


  • Scottsdale, Arizona, United States Angela Scribe Full time

    Job Title : Customer Service RepresentativeJob Summary :At Angela Scribe, we are seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a Customer Service Representative, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing information about our...


  • Scottsdale, Arizona, United States Sprouts Farmers Market Full time

    We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Sprouts Farmers Market. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Responsibilities include:Providing excellent customer service...


  • Scottsdale, Arizona, United States Chico's FAS Full time

    Job Title: Customer Service RepresentativeAt Chico's FAS, we're committed to providing exceptional customer service and creating a positive shopping experience for our customers. As a Customer Service Representative, you will play a key role in achieving this goal by providing support to our sales team and ensuring that our stores are well-stocked and...


  • Scottsdale, Arizona, United States Domino's Pizza LLC Full time

    Domino's Pizza Team MemberWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using our technology and Point of Sale SystemEnsure orders are accurate and organizedContribute to a...


  • Scottsdale, Arizona, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of Domino's, providing a fun, happy, and exciting environment for our customers while taking orders. You will uphold and represent a rock-solid brand image, ensuring our stores are kept clean and sanitized for our team...


  • Scottsdale, Arizona, United States Robert Ratkovich Ins Agy Inc Farmers Insurance Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Robert Ratkovich Ins Agy Inc Farmers Insurance. As a Customer Service Representative, you will be the main point of contact for customer service, answering phone calls, handling policy changes, and taking payments.Our ideal candidate will have excellent written and oral...


  • Scottsdale, Arizona, United States Sherwin-Williams Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at Sherwin-Williams. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our retail customers, answering their questions about our products, and recommending solutions to meet their needs.Key...


  • Scottsdale, Arizona, United States Kroger Full time

    Customer Service RepresentativeAt Kroger, we're committed to providing exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in creating a welcoming environment for our customers. Your primary responsibilities will include:Providing excellent customer service by answering questions, resolving issues, and making...


  • Scottsdale, Arizona, United States Denis Zdrale Agency Full time

    Job SummaryThe Customer Service Representative at Denis Zdrale Agency provides exceptional customer experiences for potential and existing customers. This role involves identifying opportunities to cross-sell and coordinating with sales specialists for follow-up. The representative assists the agency owner in attaining agency service...


  • Scottsdale, Arizona, United States CNA National Warranty Career Full time

    Customer Service RepresentativeAt CNA National Warranty Career, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide...


  • Scottsdale, Arizona, United States NYPD Pizza Department Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at the NYPD Pizza Department. As a key member of our food and beverage team, you will be responsible for delivering exceptional customer experiences by taking orders, serving food and drinks, and resolving customer issues in a timely and courteous...


  • Scottsdale, Arizona, United States TEKsystems Full time

    Job Title: Customer Service RepresentativeAs a Customer Service Representative at TEKsystems, you will provide exceptional support to our clients, partners, and members. Your primary responsibility will be to respond to incoming calls, emails, and other inquiries related to our financial products and services.Key Responsibilities:Respond to customer...


  • Scottsdale, Arizona, United States Randstad Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Randstad. As a Call Center Representative, you will be the initial point of contact for clients, providing exceptional service and support through strong interpersonal and client relationship management skills.Key ResponsibilitiesProvide exceptional client service through...


  • Scottsdale, Arizona, United States Open Network Exchange Full time

    Customer Service RepresentativeWelcome to Open Network Exchange, where we're passionate about creating transformational technology and business solutions. As a Customer Service Representative, you'll play a vital role in connecting with customers, ensuring their needs are met, and building strong relationships.Key Responsibilities:Engage with customers in a...


  • Scottsdale, Arizona, United States Open Network Exchange Full time

    Customer Service RepresentativeWelcome to ONE, where we're passionate about creating transformational technology and business solutions. As a Customer Service Representative, you'll play a vital role in connecting with customers, ensuring their needs are met, and building strong relationships.Key Responsibilities:Engage with customers in a personalized...


  • Scottsdale, Arizona, United States Open Network Exchange Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a skilled Customer Service Representative to join our team at Open Network Exchange. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and building strong relationships.Key...


  • Scottsdale, Arizona, United States Enterprise Holdings Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Enterprise Holdings. As a key member of our branch team, you will be responsible for providing exceptional customer service to both internal and external customers, primarily face-to-face, supporting their branch and rental needs.You will gain knowledge through...


  • Scottsdale, Arizona, United States RemX Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at RemX. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective customer service to clients via phone, email, and in-personResolve customer...