Senior Field Service Engineer

6 days ago

Richardson, Texas, United States ASM Company Full time
Job Title: Sr. Field Service Engineer

We are seeking a highly skilled and experienced Sr. Field Service Engineer to join our team at ASM Company. As a key member of our field service team, you will be responsible for performing installations, preventative maintenance, and remedial repair maintenance on complex electronic/electro-mechanical semiconductor capital equipment at our customer's site in Sherman, TX.

Key Responsibilities:
  • Perform installations, preventative maintenance, and remedial repair maintenance on complex electronic/electro-mechanical semiconductor capital equipment
  • Create and maintain a high level of customer delight through advanced customer service skills
  • Implement fast, quality responses to internal and external customers while maintaining a safety-first mentality
  • Travel up to 75% for both domestic and international locations may be required
Requirements:
  • Minimum of an Associate Degree from an accredited school in electronics/electro-mechanical discipline or equivalent military technical training
  • 5+ years of field service/customer support experience and/or 5+ years manufacturing experience in final assembly or test of semiconductor capital equipment
  • Vertical furnace experience is preferred
  • Knowledge in any or all of the following areas is a plus: wafer fab, closed-loop gas, and vacuum control, RG induced plasma, electro-pneumatic controls, microprocessor-based controllers, robotics, basic concepts of software, toxic and/or flammable gasses, and acids
  • Basic troubleshooting techniques in repairing complex microprocessor-controlled electromechanical systems
  • Safety mentality
  • Ability to work with hand tools
  • Working knowledge of Oscilloscope's and DVM's
  • Ability to travel up to 90% domestically
  • Strong positive attitude with good customer service skills
  • Clear and concise (English) verbal and written communications
  • Knowledge of structured problem-solving techniques
  • Working software knowledge of MS office
  • Ability to work in a team environment
  • Ability to work alone and/or with limited supervision
  • Be able to interpret electronic/electro-mechanical schematics and drawings
About ASM Company

At ASM Company, we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what makes us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society.

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