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Client Care Coordinator

2 months ago

Boston, Massachusetts, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time
Position Overview

The Care Navigator at North Suffolk Community Services Inc. plays a crucial role in the Community Behavioral Health Center (CBHC) program. This position is responsible for overseeing case navigation, facilitating participation, and ensuring smooth transitions within all CBHC services. The Care Navigator provides education and support to individuals throughout their journey, acting as a vital link between clients and the community.

Key Responsibilities
  • Efficiently coordinate and execute referrals, ensuring timely communication with relevant stakeholders, including:
    • Participants' adherence to programs and communication with referral sources.
    • Collaboration with community partners and healthcare providers.
    • Engagement in outreach activities and follow-up with program participants.
  • Conduct real-time insurance verifications for clients.
  • Demonstrate proficiency with eHana and EPIC systems (training will be provided).
    • Reconcile cases from call logs with state programs.
  • Assist in managing non-clinical inquiries and triaging as necessary.
  • Perform bed searches for various levels of care, including CCS, CBAT, and detox.
  • Identify and report behavioral crisis needs to clinical staff under supervision.
  • Meet with program participants to complete necessary paperwork and administrative tasks.
  • Maintain accurate clinical documentation in electronic health records and other databases.
  • Manage databases and spreadsheets for tracking information and client assignments.
  • Collaborate with clinical staff to develop and implement individualized action plans, monitor progress, and document appropriately.
  • Participate in team meetings and undertake additional duties as assigned.
Qualifications
  • Education and Experience:
    • Bachelor's Degree in Social Work, Counseling Psychology, Psychology, Expressive Therapies, or a related field.
    • A minimum of 2 years of post-degree experience in a multidisciplinary treatment environment.
    • Experience in group facilitation and working with individuals facing substance use challenges is essential.
Benefits
  • Generous Paid Time Off, including vacation, sick days, and paid holidays.
  • Eligibility for the Public Service Loan Forgiveness (PSLF) program.
  • Support for H-1B visa and permanent residency for qualifying positions.
  • Comprehensive health and dental insurance with employer contributions.
  • Employer-paid life insurance and a 403(b) retirement plan with matching contributions.
  • Voluntary short and long-term disability insurance options.
  • Flexible spending accounts for medical and dependent care expenses.
  • Access to credit union banking services and tuition remission programs.
  • Employee referral bonuses and discounted entertainment options.
  • Extensive training programs and opportunities for internal advancement.