Technical Support Specialist
2 weeks ago
Position: IT Support Associate
Duration: 12 months+
Location: Grand Rapids, MI
*An Associate's degree or a minimum of 1 year of relevant experience is mandatory*
*This is a contract-to-hire role, ideal for individuals looking to start their career in IT*
Job Overview
We are seeking an IT Support Associate to join our customer-focused IT team. This role involves providing tier II IT support for end-user challenges through effective troubleshooting, conducting root cause analysis, and addressing various IT technology concerns. Utilizing ITLT best practices and our ServiceNow platform, this position will concentrate on fulfilling the internal business technology requirements, which include computers, tablets, mobile devices, printers, and handheld scanners. The role also encompasses life cycle management of these devices.
Key Qualifications:
- A Bachelor's or Associate's degree in an IT-related discipline or equivalent experience in the IT field
- Comprehensive technical IT knowledge and familiarity with industry developments
- Operational Excellence skills including Root Cause Analysis, process improvement, risk mitigation, security controls, and change management
- Proficient troubleshooting abilities
- Strong relationship management and conflict resolution skills
- Experience with Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 10, Windows 11)
- Familiarity with Microsoft Office Suite (2016/M365)
- Knowledge of Microsoft Software (SharePoint, Teams, Visio)
- PC Hardware troubleshooting experience (Dell)
- Experience with Printer Desktop/Multifunction devices (Xerox, Zebra)
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