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Patient Services Coordinator

2 months ago

Ronkonkoma NY, United States CityMD Full time
Job Overview
As a Patient Services Coordinator at CityMD, you will play a crucial role in ensuring a positive experience for our patients. Your primary responsibility will be to provide exceptional customer service while managing patient registration and facilitating smooth operations within our healthcare facility.

Key Responsibilities
  • Warmly greet and assist patients upon arrival.
  • Organize and manage patient intake processes and appointment scheduling.
  • Accurately input and update patient data in our electronic systems.
  • Support patients in completing necessary documentation.
  • Maintain and organize medical records through scanning and filing.
  • Respond to phone inquiries and patient questions with professionalism and courtesy.
  • Process insurance information, verify eligibility, and address any related patient inquiries.
  • Handle cash transactions and co-payments with accuracy.
  • Deliver outstanding service to every patient, ensuring their needs are met.
  • Communicate wait times and patient inquiries to the site management team.

Qualifications
  • High School Diploma or GED required.
  • Positive, friendly demeanor with a strong service-oriented mindset.
  • Previous experience in a fast-paced service environment is preferred.
  • Excellent communication skills, both verbal and written.
  • Detail-oriented with a collaborative approach to teamwork.
  • Proficient in computer usage and typing skills (approximately 55 wpm).
  • Adaptable to changes in a dynamic work environment.
  • Passionate about providing support in a healthcare setting.
  • Ability to interact effectively with patients, physicians, and staff.
  • Bilingual skills may be required or preferred based on location.

Physical Requirements
  • Ability to sit and stand for extended periods.
  • Frequent use of computers and related technology.

Compensation and Benefits
  • Pay Rate: $18.25 per hour.
  • 401(k) with matching contributions.
  • Comprehensive health, dental, and vision insurance.
  • Life insurance and paid time off.
  • Tuition reimbursement opportunities.

Work Environment
Join our dedicated team at CityMD, where we prioritize patient care and strive to create a welcoming atmosphere for all individuals seeking medical attention.