Client Relations Specialist

2 weeks ago

Memphis, Tennessee, United States ODW Logistics Full time

About ODW Logistics: ODW Logistics is a leading third-party logistics (3PL) provider, dedicated to a people-centric and customer-oriented approach. Our team is committed to fostering the growth of our organization while embodying our core values: Respect, Trust, Team, and Opportunity.

Key Responsibilities:

  • Maintain a strong focus on safety, consistently addressing safety concerns and promoting adherence to company safety protocols.
  • Oversee and manage shipping and receiving documentation, ensuring accuracy and timeliness in processing receipts, bills of lading, and orders for our valued clients.
  • Engage in effective communication with transportation, management, co-workers, and customers through appropriate channels such as phone, email, and in-person interactions.
  • Utilize Warehouse Management Systems (WMS) and Microsoft Office applications to manage customer data and generate tailored reports as needed.
  • Monitor products that are damaged or on hold, coordinating with vendors and operational staff to resolve issues promptly.
  • Consistently strive to respond to customer inquiries and enhance their experience.
  • Approach all situations with a focus on achieving mutually beneficial outcomes for both customers and the organization.
  • Establish and nurture long-term relationships with both internal and external stakeholders, ensuring workflows are organized to meet customer deadlines.
  • Gather and assess relevant information to address product and service inquiries effectively.
  • Collaborate closely with other departments to maintain a comprehensive understanding of overall operations.
  • Reconcile inventory discrepancies between the WMS and customer systems.
  • Work in conjunction with the inbound receiving team to ensure vendor compliance and act as a liaison to resolve specific compliance challenges.

Why Choose ODW?

  • Comprehensive benefits package including Medical, Dental, Vision, Disability, and Life Insurance.
  • Paid time off for vacations and holidays.
  • Opportunities for career advancement.
  • Recognition programs for outstanding performance.
  • Tuition reimbursement for continued education.
  • Company-matched 401k retirement plan.
  • Gym reimbursement to promote health and wellness.
  • Incentives for employee referrals.
  • Exclusive company discounts.

Qualifications:

Required:

  • 2 to 4 years of experience in customer service within the third-party logistics sector.
  • Familiarity with Warehouse Management Systems (AS400) is preferred.
  • Proficient in Microsoft Office applications, data entry, and internet-based tools.
  • High School diploma or equivalent is mandatory.
  • Associate's degree is preferred.

Physical Requirements:

  • Ability to work beyond 40 hours per week as needed.
  • Occasional weekend work may be required.
  • General office environment.
  • Frequent sitting and repetitive hand movements for computer use.
  • Occasional lifting of boxes weighing up to 50 lbs.

At ODW Logistics, we believe in the significance and potential of every individual. We recognize the integration of work and life, valuing both aspects. Our mission is to make a positive impact in the communities we serve.

Equal Opportunity Employer: ODW Logistics is committed to providing equal employment opportunities and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Disclaimer: This job description is intended to provide a general overview of the role and is not an exhaustive list of all duties and responsibilities. Management reserves the right to modify the job duties as necessary.

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