Business Development Manager
3 weeks ago
The Account Manager - Commercial Insurance serves as the primary business contact for clients and is responsible for client satisfaction. The Account Manager is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality.
In addition, the Account Manager should build relationships with clients to encourage ongoing business opportunities. They handle between $100,000-$400,000 in agency revenue.
Key Responsibilities- Responsible for day-to-day communications, conflict resolution, and compliance on the client's account.
- Review all projects and material to be presented to the client to ensure quality standards and expectations are met.
- Take ownership of the client accounts that are assigned to you.
- Works closely with the team to maintain a continuous knowledge of client accounts to identify potential issues and/or opportunities.
- Ensure that all processes and procedures (policy issuances, changes, expirations, audits, monthly reports and cancellations) are completed, and quality standards are met.
- Aware and pursue opportunities for account growth and new business, involving the risk advisors and any other key support members.
- Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
- Understand company capabilities and service, and effectively communicate all offerings to the client.
- Education: High school diploma or GED required; bachelor's or associate degree preferred.
- Experience: Clerical and computer knowledge, one-three years' property & liability coverage experience.
- Licensure: Current Nebraska license in commercial property/liability coverages or willingness to obtain license within the first 90 days of employment.
- Demonstrate oral and written communication skills with the ability to effectively interact with all levels within the organization.
- Proven track record of successful client advocacy in a fast-paced environment, emphasizing attention to detail.
- Ability to follow up on activities from start to finish.
- Demonstrate computer proficiency in Microsoft Office.
UNICO Group is committed to the full inclusion of all qualified individuals. In keeping with our commitment, UNICO Group will take steps to ensure that people with disabilities are provided reasonable accommodation.
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