Application Specialist

22 hours ago

Charleston, West Virginia, United States Oracle Full time
Job Description

Oracle is seeking a highly skilled and experienced Application Specialist to join our team. As an Application Specialist, you will be responsible for implementing and supporting Oracle products and technology to meet customer needs on board cruise and river ships or shore-side locations.

Responsibilities
  • Perform various complex duties requiring independent judgment to implement Oracle products and technology to meet customer needs.
  • Lead the solution design and implementation aspects of engagements, ensuring high-quality, integrated software solutions within time and budget constraints.
  • Effectively communicate with customers both shoreside and shipboard.
  • Serve as the technical interface for customers regarding problem resolution, recommended maintenance, and the use of Oracle products.
  • Act independently while researching and developing solutions to customer issues.
  • Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for Oracle Hospitality Cruise products.
  • Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on various customer situations and escalated issues.
  • Address any functionality gaps by answering operational and application questions.
  • Provide technical support to customers post "go-live."
  • Communicate effectively and build rapport with team members and clients.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Experience with Property Management systems (as an end-user or administrator) is an advantage.
  • 1+ years of Hospitality Management experience (preferably in Cruise Ship Operations) with a good understanding of on-board cruise operations, especially in accounting, first purser, chief purser, or IT officer roles.
  • Several years of consulting and/or customer support experience for software applications with a strong IT background and the ability to understand complex IT systems and networking.
  • Experience with database analysis, administration, and troubleshooting, as well as creating SQL scripts and queries, is an advantage.
  • Fluent English, both spoken and written, is essential.
  • Strong written and verbal communication skills with experience communicating at all levels of client organizations.
  • A self-driven, positive, energetic, and results-oriented individual who enjoys working in a multi-national and global team.
  • Weekend support rotated among the team, estimated 1 weekend per 2 months.
  • Position is REMOTE with access to an office for hardware integration efforts.
Benefits
  • Medical, dental, and vision insurance, including expert medical opinion.
  • Short term disability and long term disability.
  • Life insurance and AD&D.
  • Supplemental life insurance (Employee/Spouse/Child).
  • Health care and dependent care Flexible Spending Accounts.
  • Pre-tax commuter and parking benefits.
  • 401(k) Savings and Investment Plan with company match.
  • Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.
  • 11 paid holidays.
  • Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
  • Paid parental leave.
  • Adoption assistance.
  • Employee Stock Purchase Plan.
  • Financial planning and group legal.
  • Voluntary benefits including auto, homeowner and pet insurance.

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