Pharmacy Customer Service Representative

2 weeks ago


Rotterdam NY, United States Walgreens Full time
Job Description:

As a Pharmacy Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. Your primary goal will be to provide courteous, fair, friendly, and efficient checkout service to our customers.

Key Responsibilities:
  • Registers sales on assigned cash register and provides customers with excellent checkout service.
  • Assists the pharmacist in the practice of pharmacy, under direct supervision, in accordance with state and federal regulations.
  • Engages customers and patients by greeting them and offering assistance with products and services.
  • Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members.
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customers and recommends trade-up and/or companion items.
  • Registers customer purchases on assigned cash register, collects cash, and distributes change as requested.
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.
Requirements:
  • Must be fluent in reading, writing, and speaking English.
  • Requires willingness to work flexible schedule, including evenings and weekend hours.
  • Prefer six months of experience in a retail environment.
  • Prefer good math skills to fill prescriptions accurately.
  • Prefer good computer skills.
  • Prefer knowledge of store inventory control.
  • Prefer PTCB certification.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.


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